Java GUI Issues in HPOM

I've seen issues in the past where Java GUI alerts in HP Operations Manager (HPOM) v9.x don't get owned or acknowledged when you trigger those actions.

If you reload the Java GUI console then the action you previously performed works, i.e. the alert is owned or acknowledged, but it's not being done automatically.

HP support came up with this fix - which seemed to work:

# /opt/OV/bin/ovc -stop SERVER
# rm -rf /var/opt/OV/share/tmp/OpC/mgmt_sv/WAP*
# rm -rf /var/opt/OV/share/tmp/OpC/mgmt_sv/WWW*
# rm -rf /var/opt/OV/share/tmp/OpC/ui/*
# /opt/OV/bin/ovc -start

I have also seen the Java GUI hang on the "Loading Messages" screen, and we think this was due to different versions of the Java GUI being used, so I strongly recommend if you see this issue keep an eye on the versions being used (use the listguis command) and try to align all users to the latest version.

Dave

Welcome

Hi,

Welcome to my new blog - this is where I am going to share comments, experience, tips and anything else I think of that might be of use to you, in and around the area of IT infrastructure monitoring.

I am very experienced in using HP Operations Manager (HPOM) software (formerly known as HP OpenView), but will try and also make sure these posts are of use to anyone working in the area of IT monitoring systems in general, as many of the issues, problems and goals remain the same, regardless of the tools used.

Thanks,
Dave