I've seen issues in the past where Java GUI alerts in HP Operations Manager (HPOM) v9.x don't get owned or acknowledged when you trigger those actions.
If you reload the Java GUI console then the action you previously performed works, i.e. the alert is owned or acknowledged, but it's not being done automatically.
HP support came up with this fix - which seemed to work:
# /opt/OV/bin/ovc -stop SERVER
# rm -rf /var/opt/OV/share/tmp/OpC/mgmt_sv/WAP*
# rm -rf /var/opt/OV/share/tmp/OpC/mgmt_sv/WWW*
# rm -rf /var/opt/OV/share/tmp/OpC/ui/*
# /opt/OV/bin/ovc -start
I have also seen the Java GUI hang on the "Loading Messages" screen, and we think this was due to different versions of the Java GUI being used, so I strongly recommend if you see this issue keep an eye on the versions being used (use the listguis command) and try to align all users to the latest version.
Dave
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